September Education Session: Dealing with Difficult Clients; Termination, Retention, and Boundaries

This session focuses on client relationship management, including how to handle difficult clients, set professional boundaries, communicate expectations, and determine when to retain or terminate engagements. Practical scripts and policies will be shared.

Delivery Method: Live webinar

Learning Objectives:

• Recognize challenging client behaviors and responses.
• Establish professional boundaries and communication techniques.
• Use termination and retention strategies effectively.
• Apply policy scripts to real‑world scenarios.